Job description:
Technical Capability
Works within a team with little supervision as an established application administrator supporting end users/customers/partners with technical queries relating to the E2E solution for TMS Service business (e.g. detailed knowledge of the configuration of interlinked systems, implementing / providing input for technical changes, and contributing technically to service development).
Process
Follows established processes/systems and recommends improvements to these as appropriate to resolve routine customer enquiries, reviewing risks defined within the change control, releasing to the change control process verified, validated and documented enhancements to eliminate problems and proactively develop the service.
Service Level
Recognizes opportunities to improve performance against Service Level. Acts as a point of escalation for TSS1 to resolve service delivery issues and escalates issues as necessary to TSS3. Monitors performance through statistical reporting and analysis.
Project Work
Works within the Desktop teams or under guidance from the project manager on implementation and supporting identification of the shortcomings of implemented technical designs to meet service delivery requirements.
Customer Relationship
Establishes working relationships with customer’s organization to deliver and enhance the service.
Problem Solving
Takes ownership in obtaining the information, evidence and data required to diagnose and resolve more complex problems (both new and known), escalates or gains support where appropriate. Proactively analyses trends and reports on information (e.g. on performance service levels) in a timely manner to resolve problems, maintain and enhance service.
Team Working
Trains and coaches members of the team to provide knowledge, assistance and advice. Works in a problem solving team to resolve service issues. Stands in for the team leader.
Requirements:
Very good Customer Relationship Management techniques and ability to use adequate communication in customer, colleagues etc interaction verbally and in writing
Good Javascript and XML Knowledge
Good Webservices Knowledge especially Clicksoftware-WebMethods (middleware) integration
Technical education (IT related qualifications)
Knowledge in web and mobile technologies (eg IIS, HTML, CSS, JS, IIS, SSL, asp/asp.net, IE)
We offer:
interesting job giving the opportunity to work in a multicultural environment and giving wide experience in an international company
professional training conducted in English abroad
friendly and supportive work environment created by a team of enthusiasts
stable job with attractive terms of contract
relocation allowance
Dane kontatkowe:
If you are interested in the job please send CV including reference number: blorenz@linguajob.pl
Please, place in your CV the following clause: "I hereby agree for processing my personal data, included in my application for a job, for the purposes of recruitment process, according to the Data Protection Act of 29 September 1997, unified text published in the Polish Journal of Laws (Dziennik Ustaw) of 2002, no. 101, item 926, later amended."
